Heybaji win Privacy Policy & Data Protection
Your personal information is extremely important to us. heybaji win is always committed to protecting the privacy of users in Bangladesh. On this page, we clearly explain what information is collected, how it is used, and what your rights are.
Last updated: 2025.
What Information Is Collected and Why
Personally Identifiable Information
When registering an account on the heybaji win platform, we collect your name, date of birth, mobile number, and email address. This information is used to verify your identity and ensure the security of your account. As part of the KYC process required to comply with applicable laws and regulatory guidelines in Bangladesh, national ID or passport details may also be requested. Payment method details are stored in a limited capacity to ensure the security of financial transactions. We never collect unnecessary or excessive personal information, and data collected is used solely for specified purposes.
Usage & Activity Information
We collect device information, IP addresses, and session logs to understand how you browse the platform and which games or sports markets you are interested in. This data helps us improve our service quality, resolve technical issues, and prevent fraud. Browsing data collected through cookies and similar technologies is used to personalize your experience. You can manage cookies through your browser settings, though doing so may limit certain platform features. We never share your personally identifiable information with third-party advertising networks.
Financial Transaction Information
Records of every deposit and withdrawal transaction are stored securely, which assists in resolving financial disputes and supporting audits by regulatory authorities. Full payment card numbers or PINs are never stored on our servers under any circumstances. For transactions made via mobile banking or other local payment methods, only the transaction identifier and amount are recorded. We use industry-standard encryption methods to secure financial information. We are obligated to notify the relevant authorities in accordance with applicable laws in Bangladesh if any suspicious transactions are identified.
Data Use & Sharing with Third Parties
Purpose of Data Use
Collected information is primarily used for account management, service delivery, security assurance, and fulfilling legal obligations. By analyzing your preferences and usage patterns, we may send you relevant promotional offers and service updates, though you may opt out of such communications at any time. Anonymized data is used for platform technical development, bug fixes, and testing new features. When providing customer support, relevant account information may be viewed by support team members, who operate under strict confidentiality guidelines. We never sell your personal information to third parties for marketing purposes.
Sharing Information with Third Parties
For payment processing, identity verification, and technical services, we work with selected third-party providers who are contractually bound to comply with our privacy policy. These partners are not permitted to use your information for their own purposes and are only granted access to data for specific tasks. We are legally required to provide necessary information in response to court orders, legal proceedings, or valid requests from regulatory authorities. In the event of a business merger or acquisition, users will be notified in advance and measures to protect their data will be maintained. The highest security standards are ensured for any international data transfers.
Your Rights & Data Protection Measures
User Rights
You may request to view, correct, or delete your personal information held by us at any time. Even after account closure, some information may be retained for a specified period due to legal obligations, as determined by applicable laws in Bangladesh. If you wish to opt out of marketing communications, please contact our support team and your request will be processed promptly. Where the right to data portability applies, we are able to provide your information in a common format. For any privacy-related complaints or questions, please notify our support team by email and we will endeavor to respond within 7 business days.
Our Technical Measures for Data Protection
To protect your data, we employ industry-standard measures including SSL/TLS encryption, firewalls, and regular security audits. Access to sensitive information is restricted to authorized personnel only, who undergo regular privacy training. In the event of a data breach, we will promptly notify affected users and take immediate steps to resolve the issue. Our servers and data storage systems are regularly updated and patched to guard against known security vulnerabilities. Ensuring the highest level of security is an ongoing process and we continuously work to improve our protection measures.
Policy Updates & Contact
This privacy policy may be updated from time to time, and registered users will be notified of significant changes via email or through the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy. For any questions or concerns regarding the privacy policy, please contact us at [email protected]. We respect the rights and privacy of users in Bangladesh and believe in providing services with full transparency.
Last updated: 2025.
Want to know more? We're here to help
For any questions regarding the privacy policy, please visit our FAQ page or contact our support team directly. heybaji win is always committed to protecting the security and privacy of your information. Earning and maintaining the trust of users in Bangladesh is our primary goal.